Customer Service

Your ID is the email address you signed up with. To reset your password, go to the Sign In page and select 'Forgot password' — we'll send a reset link to that email within a few minutes. If nothing arrives, check your spam folder before requesting a new link.

Sign in and open your account. From the Profile tab you can update your name, email, shipping address, and marketing preferences. Changes save instantly — no extra confirmation step.

Email us at support@fghters.com from the address linked to the account. We'll confirm the request and remove your data within 7 days, in line with GDPR. Past order records are retained for accounting purposes only.

If you placed earlier orders as a guest using the same email you later signed up with, those orders appear under Recent Purchases automatically. If a different email was used, send both order numbers to support and we'll merge them manually.

No action needed — accounts are never deleted automatically. If you previously asked to close your account and changed your mind, reply to the original support thread within 14 days and we'll cancel the request.

Most missing reset emails land in spam. Search your inbox for 'FGHTERS' or check the Promotions tab if you use Gmail. If it's not there after 10 minutes, try again — and if it still fails, the email may not be tied to an active account.

No. You can check out as a guest with just an email and shipping address. Signing up only adds order history, wishlist sync, and faster checkout next time.

Email support@fghters.com — we read every message and reply within 24 hours on weekdays. You can also DM us on Instagram (@fghters) for quick questions, though refunds and order edits always need to go through email.

On a sold-out product page, tap the size you want — a 'notify me' field appears. Drop your email and you'll get a single message when it's back in stock. Each size is its own notification.

Most pieces are part of a collection drop and don't restock once gone. A small number of core items return in future drops — if you see 'notify me' instead of 'sold out — final', that piece is on a restock list.

Most FGHTERS pieces are designed unisex. Where a piece is cut specifically for men or women, it's labeled on the product page under the size guide. Size guides include fit notes for both body types.

We currently sell online only. If a pop-up or in-store event is running, stock for it is listed on the event page and updated live.

Each product page has a size guide button below the variant selector. It opens an overlay with body measurements and the piece's measurements laid flat. If you're between sizes, sizing up is usually the safer call for the relaxed fits.

Restock alerts go out to everyone on the waitlist at the same time. If you see it sold out by the time you click through, someone else got there first — there's no held inventory.

Every FGHTERS piece ships in our branded packaging with a numbered care card. Items are only sold through fghters.com and announced drop partners. If you bought from a third party and want a check, send photos and the order receipt to support.

Each product page lists materials, fit, and care under the description. Specific questions — fit advice, restock timing, custom requests — go to support@fghters.com with the product name in the subject.

Not currently. The checkout accepts one card per order. If you need to split a purchase, place two separate orders and email support before they ship so we can consolidate the package.

Most failed payments are caused by the card issuer flagging an international or first-time purchase. Try again with a different card, or call your bank to clear the transaction. If a charge appears on your statement but no order confirmation arrives, contact support — we will reconcile it.

Payment is locked once an order is confirmed. To change it, contact support within 30 minutes of placing the order and we'll cancel it so you can re-order with the new method.

No. We don't run payment-method discounts. Promotional codes apply uniformly across all methods at checkout.

Refunds post within 5–10 business days, depending on your bank. Cards typically clear in 3–5 days; bank transfers and some EU local methods can take up to two weeks.

The charge is a pre-authorization that hasn't settled. If no order confirmation email arrives within an hour, the hold will drop off your statement on its own — usually within 7 days. Email support if it doesn't.

Sign in and open your account — Recent Purchases shows every order with status, items, and tracking when available. Guest orders are accessible through the confirmation email.

Email support@fghters.com within 30 minutes of placing the order. After that, the order moves to fulfillment and can't be edited — you'll need to wait for delivery and return what you don't want.

Your order number is in the confirmation email subject line and at the top of the receipt. Signed-in members can also find it inside Recent Purchases.

Yes. Add items to your bag from any product page, then open the bag (top-right) to review or check out. Your bag persists across sessions if you're signed in.

There's a per-size cap of 5 units on most products to keep drops accessible. Wholesale or bulk requests can be sent to support — we evaluate them case by case.

Every order ships in our standard branded packaging, which doubles as gift-ready. If you want a handwritten card included, leave a note in the order comments at checkout.

Add items to your bag, open the bag, and select 'Check out'. Enter your shipping address, choose a payment method, and confirm — you'll get a receipt by email within a minute.

We don't offer holds. To lock in a piece during a drop, add it to your bag and complete checkout — bag items aren't reserved until paid.

Pieces ship in a recycled-paper outer mailer with a branded inner sleeve and a numbered care card. Heavier or multi-item orders use a flat box with the same materials.

Your invoice is attached to the order confirmation email. If you've deleted it, sign in and open the order in Recent Purchases — there's a 'download invoice' link in the order details.

Europe: 2–4 business days. UK / Switzerland: 3–6 days. North America: 4–7 days. Rest of the world: 7–14 days. All times are from the moment your tracking number is issued, not the moment you order.

If two orders are placed back-to-back and haven't shipped, email support with both order numbers — we'll merge them where possible and refund the duplicate shipping fee.

Go to your account → Profile to update your saved address. To change the address on an in-progress order, email support within 30 minutes of placing it.

We're sorry. Email a photo of what you received with your order number to support@fghters.com — we'll arrange a free swap and prepaid return label within one business day.

Email a photo of the defect and your order number to support@fghters.com within 14 days of delivery. We replace defective pieces at no cost or refund in full if the item is out of stock.

DHL Express for most international shipments; PostNL or DPD for EU domestic. The courier is set automatically based on destination — you'll see which is used in the shipping confirmation.

Every order gets a tracking link by email when it ships. Signed-in members can also pull tracking from Recent Purchases.

Open the package in front of the courier if you can, and refuse delivery for obvious damage. Otherwise, email photos of the package and contents to support within 48 hours of delivery.

Inside the EU: no — VAT is included at checkout. Outside the EU: import duty and local VAT are collected by the courier on delivery, and rates depend on your country.

Yes. Select 'Express' at checkout for next-business-day delivery within the EU and 2-day delivery to most other destinations. Express orders placed after 14:00 CET ship the following business day.

Email support@fghters.com with your order number and photos within 48 hours. We cover return shipping for any FGHTERS error and replace or refund — your choice.

Email support within 30 minutes of placing the order. After that, the order is in fulfillment and can't be cancelled — return it for a refund once it arrives.

Sign in, open the order under Recent Purchases, and select 'Return'. Choose the items, the reason, and we'll email a prepaid label within one business day. Guest orders can be returned via the link in the confirmation email.

Refunds are issued within 3 business days of the return arriving at our warehouse. It then takes 5–10 days for the credit to appear on your statement, depending on your bank.

We don't process direct exchanges. Return the original piece for a refund, then re-order the size or product you want — that way the new piece doesn't go out of stock while we wait for the return.

We're online-only at the moment. All returns go through the prepaid label issued from your account.

Unworn, unwashed pieces with original packaging and care card can be returned within 14 days of delivery for a full refund. Final-sale items and custom requests are not returnable — those are marked clearly at checkout.

Once the return is received and inspected, the refund hits the original payment method automatically. You'll get an email confirmation the moment we process it.

Email support@fghters.com with your order number, the issue, and a photo. We'll reply with a repair quote and a prepaid return label if the work is covered.

Repair updates are emailed to you at each stage: received, in progress, shipped back. You can also reply to the original repair thread for a live update.

Most fabric tears, seam splits, and hardware issues are repairable in-house. Heavily damaged pieces — major fabric loss, irreversible staining — usually aren't. Send a photo and we'll tell you up front.

Seam re-stitching, button and snap replacement, zipper repair or replacement, small patches on natural fabrics, and re-tagging. Specialty work like dye-matching is handled case by case.

All repairs are handled at our central workshop — there's no in-store option today. Ship-in only.

If the care card or branded sleeve is missing from your order, email support and we'll send replacements at no cost. Standard packaging isn't replaceable separately.

Manufacturing defects within 12 months of purchase are repaired or replaced free. Wear-and-tear repairs are quoted at cost — typically €15–€40 depending on the work.

From the moment we receive the piece, most repairs take 5–10 business days. Specialty work or backlogs around drops can extend that to 3 weeks — we'll flag the estimate when you submit the request.

12 months from the date of purchase, covering manufacturing defects and material failures. Damage from misuse, accidents, or normal wear is not covered.

We currently ship repairs to and from our EU workshop only. International customers can mail their piece in — we cover the return shipping for warranty-covered repairs.

Reply to your repair thread within 24 hours of submitting the request and we'll cancel before processing starts. If the piece has already been sent in, we'll ship it back unworked.

Manufacturing defects within the 12-month warranty, missing hardware on a piece you just received, and care card / packaging replacements.

Email the original repair thread with a photo. Repairs are guaranteed for 90 days — if the same issue returns, we redo the work at no cost.

Wash inside-out on cold (max 30°C) with a mild detergent, no fabric softener. Tumble dry low or — better — air dry flat. Cotton and fleece both lose shape under heat, so steer clear of high settings on the dryer and iron.

Knitwear: hand-wash cold or use a wool cycle, lay flat to dry. Outerwear: spot clean where possible; for full washes, follow the care label and use a fabric-specific detergent (down, technical, etc.). Both last longer when stored on padded hangers or folded with breathing room.

Always check the care label first — it overrides anything general. Sort by color, turn graphics inside-out, skip fabric softener (it coats fibers and dulls prints), and never bleach unless the label says it's safe.

Keep pieces out of direct sunlight, fully dry, and away from damp areas. Heavier knits do better folded than hung; structured outerwear keeps its shape on a wide hanger. Use breathable cotton garment bags for off-season storage — never plastic, which traps moisture.

Open buttons and zippers before pulling pieces on or off — forcing them stresses seams and hardware. For tight-fitting tops, lift from the hem rather than tugging at the neckline.

Wash inside-out on cold, air dry, and never iron directly on the print. Prints last longest when they spend less time tumbling against zippers and other hardware in the wash.

Each piece ships with a care card listing fabric-specific instructions. If you've lost the card, the same instructions are on the product page and the wash label inside the garment.